We strive to achieve 100% customer satisfaction by providing top quality products. We realize, however, that sometimes an item is not exactly what you expected. If you wish to return an item, you may do so and receive a credit towards an upgrade or a refund of the purchase price. All return items must be accompanied by proof of purchase, and returned in good condition with no missing parts or damage. Shipping Charges are not refundable If you return an item that qualified for free or reduced shipping, any shipping savings will be deducted from the refund amount. If you wish to return an item, please contact us by phone at 1-317-859-7665 or email us at email@example.com. After providing proof of purchase, we well then issue you an RGA# that must be included with the return. For your protection please insure and track your return package. Credits will be made upon receiving and examining returned unit. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed refund, partial refund, in-store credit, or refusal of the returned items.
If you have received an item that has been damaged or are missing items from your order, contact us by phone at 1-317-859-7665 or within 5 business days of receipt. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy.
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Warranty Disclaimers: These guarantees do not extend to any other electrical or water appliance or device that may be in use by the user of Scalewatcher and we accept no liability for the malfunction of any device other than Scalewatcher which has, either directly or indirectly been sold to the user. Evidence of immersion in water or tampering with electronics will void warranty. Removing the identification plate will void the Warranty and Performance Guarantee. The Scalewatcher technology does not affect the potability or the natural mineral content of water therefore, no liability claimed or expressed can be brought against the descaler for water quality.